Wprowadzenie
At Kinmory, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital memorial platform. We are committed to protecting the sensitive nature of memorial content and personal data. By using our services, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy applies to all information collected through our website, mobile applications, and related services (collectively, the "Service"). For a comprehensive overview of all our policies, including cookie policy, GDPR compliance, and content guidelines, please visit our Policies page.
Jakie informacje zbieramy
We collect several types of information from and about users of our Service:
Information You Provide Directly:
- Account Information: Name, email address, password, and profile information
- Memorial Content: Photos, videos, text content, biographical information, and other materials you upload
- Payment Information: Billing address, payment method details (processed securely through Stripe, we do not store full credit card numbers)
- Communication Records: Correspondence with our support team, feedback, and support tickets
- Subscription Information: Subscription type, billing history, and account preferences
Information Collected Automatically:
- Usage Data: How you interact with our platform, pages visited, features used, and time spent
- Device Information: Device type, operating system, browser type, and device identifiers
- Log Data: IP address, access times, error logs, and referring URLs
- Cookies and Tracking Technologies: See our Cookie Policy for detailed information
Jak wykorzystujemy informacje
We use the information we collect for the following purposes:
- Provide, maintain, and improve our memorial platform and services
- Process your transactions, manage subscriptions, and handle billing
- Authenticate your identity and manage your account
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience and platform functionality
- Detect, prevent, and address technical issues, fraud, or security threats
- Comply with legal obligations and enforce our Terms of Service
- Protect the rights, property, or safety of Kinmory, our users, or others
Udostępnianie stronom trzecim
We respect your privacy and do not sell your personal information or memorial content to third parties for their marketing purposes. We may share your information only in the following circumstances:
Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), cloud hosting providers, customer support tools, analytics services, and email service providers. These service providers are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes of providing services to us.
Legal Requirements:
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to: (1) comply with legal obligations, (2) protect and defend our rights or property, (3) prevent or investigate wrongdoing, (4) protect the personal safety of users or the public, or (5) protect against legal liability.
Business Transfers:
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent:
We may share your information with third parties when you have provided explicit consent for such sharing.
Bezpieczeństwo danych
We implement industry-standard security measures to protect your personal information and memorial content from unauthorized access, disclosure, alteration, or destruction. These measures include:
- End-to-end encryption for data in transit using TLS/SSL protocols
- Encryption at rest for stored data using industry-standard algorithms
- Secure authentication with password hashing and multi-factor authentication options
- Regular security audits and vulnerability assessments
- Network security with firewalls and intrusion detection systems
- Strict access controls with role-based permissions
- Regular automated backups with encrypted storage
- Employee training on data protection and privacy
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You acknowledge that you provide your information at your own risk.
Przechowywanie danych
We retain your personal information and memorial content for as long as your account remains active or as needed to provide you services. Specifically:
- Active Accounts: We retain your data while your account is active and your subscription is current
- Memorial Content: Memorial content is preserved indefinitely as long as your subscription is active
- After Cancellation: After account cancellation, data is retained for 30 days to allow for reactivation or data export, after which it may be permanently deleted
- Legal Requirements: We may retain certain information for longer periods as required by law, for legitimate business purposes, to resolve disputes, or to protect our legal rights
- Deletion Requests: Upon valid deletion requests, we will delete your information within 30 days, except where retention is required by law
Twoje prawa
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- Access: Request access to and receive a copy of your personal data
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal data (right to be forgotten)
- Restriction: Request restriction of processing of your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for specific purposes
- Withdraw Consent: Withdraw previously given consent at any time
- Opt-Out: Opt-out of certain data collection and processing activities
To exercise any of these rights, please contact us at support@kinmory.com. We will respond to your request within 30 days, though we may extend this period by an additional 60 days for complex requests. We may require verification of your identity before processing certain requests.
Please note that certain information may be exempt from these rights under applicable law, and we may decline requests that are unreasonably repetitive, require disproportionate technical effort, or would violate the rights of others.
Prawa RODO
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you have additional rights under the General Data Protection Regulation (GDPR) and similar legislation. For detailed information about our GDPR compliance, please see our GDPR Compliance section.
Legal Basis for Processing: We process your personal data based on several legal grounds: (1) your consent, (2) performance of a contract with you, (3) compliance with legal obligations, (4) protection of vital interests, and (5) legitimate interests pursued by Kinmory or third parties, provided such interests do not override your fundamental rights and freedoms.
International Transfers: Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
Cookies i śledzenie
We use cookies and similar tracking technologies to collect and store information about your use of our Service. For detailed information about our use of cookies, the types of cookies we use, and how to manage your cookie preferences, please see our Cookie Policy section.
Ochrona dzieci
We recognize that children may need to use our Service to create memorials for deceased parents or family members. We allow children to use our Service for this purpose, understanding the sensitive and important nature of preserving memories of loved ones.
Parental Consent: For children under the age of 13, we require parental or guardian consent before creating an account or uploading content. For children between the ages of 13 and 17, we recommend parental involvement and supervision when using our Service, particularly when making payments or managing subscriptions.
Data Collection from Children: When children use our Service to create memorials, we collect only the information necessary to provide the memorial service, such as account information, memorial content, and any payment information (with parental consent for minors). We do not use children's personal information for marketing purposes or share it with third parties except as necessary to provide our services.
Parental Rights: Parents or guardians have the right to review, request deletion of, or refuse further collection of their child's personal information. If you are a parent or guardian and wish to exercise these rights, please contact us at support@kinmory.com with "Child Privacy Request" in the subject line.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, or if you have concerns about your child's use of our Service, please contact us immediately. We will work with you to address your concerns and ensure appropriate safeguards are in place.
Powiadomienie o naruszeniu danych
In the event of a data breach that may affect your personal information, we will notify you and relevant supervisory authorities as required by applicable law. Notifications will be sent to the email address associated with your account and will include information about the nature of the breach, the types of information affected, and steps you can take to protect yourself.
Usługi stron trzecich
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you access through our platform.
Zmiany polityki
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through our Service for significant changes.
Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree to the changes, you must discontinue use of our Service and may request deletion of your account.
Informacje kontaktowe
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
For data protection inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line of your message and provide sufficient information to verify your identity.